Refund policy

Return & Refund Policy

Last updated: July 21, 2026

Thank you for shopping with The Healthy Lab. We sell both digital products, including downloadable cookbooks, and physical products, including kitchen tools. Different return and refund conditions apply depending on the type of product purchased.

1. Digital Cookbooks and Downloadable Products

Digital products are delivered electronically and may become available immediately after checkout.

Because digital files cannot be physically returned, we do not normally provide change-of-mind refunds after the download or access link has been delivered or accessed.

However, please contact us if:

• You were charged more than once for the same digital product.
• You did not receive access to the file.
• The supplied file is corrupted or cannot be opened.
• You received the wrong digital product.
• The digital product is materially different from its description.
• A refund or other remedy is required under applicable law.

We may first attempt to restore access, replace the file, or provide technical assistance. If the issue cannot be resolved, an appropriate refund or other remedy may be provided.

Please contact us with your order number and the email address used at checkout.

2. Physical Kitchen Tools

We accept eligible return requests for physical kitchen tools within 30 days after the item is delivered.

To qualify for a change-of-mind return, the item must generally be:

• Unused, unwashed, and undamaged.
• In its original packaging where reasonably possible.
• Complete with all accessories, instructions, and included parts.
• Accompanied by proof of purchase.

Items that show signs of use, misuse, accidental damage, modification, improper care, or missing parts may not qualify for a change-of-mind return. This does not limit rights that cannot legally be excluded.

3. Starting a Return

To request a return, contact us through our Contact page before sending the product back.

Please include:

• Your full name.
• Your order number.
• The email address used at checkout.
• The name of the product.
• The reason for the return.
• Photos when the item is damaged, defective, or incorrect.

If your return is accepted, we will provide return instructions and the appropriate return address. Please do not send products to an address without receiving return authorization first.

4. Damaged, Defective, or Incorrect Products

Inspect physical products after delivery and contact us promptly if an item is damaged, defective, incomplete, or different from what you ordered.

Please provide clear photos of the product, packaging, and shipping label. After reviewing the issue, we may offer a replacement, refund, repair, store credit, or another remedy as appropriate.

Where the issue is our responsibility or a remedy is required by law, reasonable return shipping costs will not be charged to the customer.

5. Change-of-Mind Return Shipping

For an approved physical-product return based only on change of mind, the customer is responsible for return shipping costs unless applicable law requires otherwise.

Original shipping charges are generally not refundable for change-of-mind returns. We recommend using a tracked shipping service because we cannot process a return that does not reach the designated return location.

6. Refund Processing

We will notify you after an eligible physical return has been received and inspected.

Approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Shipping charges, duties, taxes, and other non-product charges may be treated differently depending on the reason for the refund and applicable law.

7. Exchanges

For change-of-mind exchanges, the fastest option is usually to return the eligible physical item and place a new order after the return is approved.

If an item is damaged, defective, or incorrect, contact us before placing another order so we can review replacement options.

8. Order Cancellations

Contact us immediately if you wish to cancel a physical-product order. We will try to assist, but cancellation cannot be guaranteed after processing or fulfillment has begun.

A digital-product order generally cannot be canceled after the download or access link has been delivered, except where required by applicable law.

9. Items Generally Not Eligible for Change-of-Mind Returns

• Digital products after delivery or access.
• Gift cards.
• Products marked as final sale before purchase.
• Used, washed, modified, or customer-damaged products.
• Products missing essential parts or accessories.

These exclusions do not apply where a refund, replacement, repair, or other remedy is required by applicable consumer law.

10. International Consumer Rights

Nothing in this policy excludes, limits, or replaces consumer rights that cannot legally be excluded or limited in your country, state, province, territory, or region.

Where applicable law provides cancellation rights for digital content, those rights may be affected once digital delivery begins with the customer’s prior consent and acknowledgement as required by law.

11. Contact Us

To request a return, report a problem, or ask a refund-related question, visit our Contact page and include your order number and checkout email.

The Healthy Lab reviews each eligible request based on the order details, product condition, reason for the request, and applicable consumer law.