Standard Shipping: 5–10 business days.
Expedited Shipping: 2–4 business days (select at checkout).
International: 10–20 business days.

All orders are processed within 1–2 business days. You'll receive a tracking number by email within 24 hours of dispatch.

Yes! We offer free standard shipping on all orders over $35. For orders under $35, a flat shipping fee applies and will be shown at checkout.

Once your order ships, you'll receive a tracking link by email within 24 hours. You can also track your order anytime at our tracking page. Check spam if you don't see the email.

Yes! We ship worldwide. International delivery takes 10–20 business days. Import duties or taxes may apply depending on your country — these are the buyer's responsibility.

Tracking can sometimes take 2–3 days to update after dispatch. If there's no movement for 10+ business days, contact us at support@thehealthylab.org with your order number and we'll investigate and reship or refund immediately.

We offer a 30-day hassle-free return policy. If you're not satisfied for any reason, contact us within 30 days of receiving your order and we'll make it right — full refund, no questions asked.

Email us at support@thehealthylab.org with your order number and a photo of the damage. We'll send a free replacement immediately — you do NOT need to return the damaged item.

Once your refund is approved, it's processed within 3–5 business days to your original payment method. Depending on your bank, it may take an additional 3–7 days to appear on your statement.

Digital products (e-books, guides, downloads) are generally non-refundable due to their nature. However, if the file is defective or inaccessible, we will issue a full refund or resend the file immediately.

100% safe. Our store is powered by Shopify — the world's most trusted ecommerce platform — with 256-bit SSL encryption on every page. Your payment info is never stored on our servers.

💳 Visa · Mastercard · American Express · Discover
📱 Apple Pay · Google Pay
🅿️ PayPal · Shop Pay · Venmo
💰 USDC

All payments are processed securely through Shopify Payments.

First, check your spam or promotions folder. If still missing, email us at support@thehealthylab.org with the email address you used — we'll resend your confirmation immediately.

Orders can be cancelled or modified within 12 hours of placing them. Email us immediately with your order number and "CANCEL" or "CHANGE" in the subject line. After 12 hours, orders may have already been dispatched — but you can still return within 30 days.

Check around your front door, with neighbours, or your building mailroom — packages are sometimes left in unexpected spots. If you still can't find it, contact us with your order number and we'll investigate and resolve it for you right away.

Our products are already up to 70% off retail. Subscribe to our newsletter for an exclusive 10% OFF welcome coupon. We also run regular flash sales — check our Sale section or follow us on social media to stay updated.

Absolutely. Every product in our store is hand-reviewed by our team before being listed. We verify product claims, check real customer reviews, and only sell items that genuinely deliver results. We don't list anything we wouldn't buy ourselves.

We track viral trends every week across TikTok, Instagram, Pinterest and Google. We only list products that have proven demand, pass our quality review, and are priced below retail. Our catalog is updated weekly with fresh trending items.

We prioritize cruelty-free, skin-friendly formulations. Product descriptions include key ingredients and certifications. If you have specific skin concerns or allergies, please review the full product description or contact us before purchasing.

Our team is available 24/7 and responds within 2 hours.

📧 support@thehealthylab.org
💬 Contact Form

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